THE QUESTION ROOM

Select the piece and size you'd like, then add them to your basket. Enter your delivery details, choose your payment method and confirm your order. A confirmation e-mail is then sent to the address you provided.

No. You can order as a guest, without creating an account.

That said, creating My CLÉCLÉ Suite is still recommended, so you can easily find your orders and their tracking, your invoices, your addresses and your wishlist, and access the CLÉCLÉ loyalty programme.

CLÉCLÉ accepts Visa, Mastercard, Apple Pay, Google Pay and PayPal, as well as instalment payments with Klarna, subject to availability and eligibility.

Payment is charged as soon as your order is confirmed, whether the piece is in stock, made to order, or offered as a pre-order.

For a made-to-order piece or a pre-order, this payment confirms your order, reserves the materials needed and triggers the production process.

Yes. Payments are processed by Stripe through a secure payment infrastructure. CLÉCLÉ does not have access to your full banking details.

Contact us as soon as possible at bonjour@clecle.fr.

A delivery address can be changed as long as the shipping label has not yet been generated.

For a change of size, style, or a cancellation, we will do our best depending on how far the making and preparation of your order have progressed. Once certain production steps are under way, physical changes to the piece may no longer be possible.

To add a new piece to an order that has already been confirmed, a new order may be necessary.

These operational terms do not affect your legal right of withdrawal where it applies.

First check your junk mail folder as well as the e-mail address you entered when ordering.

If you still can't find your confirmation, contact us at bonjour@clecle.fr so we can resend it to you.

CLÉCLÉ favours limited, made-to-order production and does not aim to run ongoing promotions.

The House prefers to design special attentions, services, privileged access and experiences reserved for its community.

For a piece in stock, allow up to 3 business days for quality control and preparation before shipping.

For a made-to-order piece, allow around 8 to 12 business days before shipping. This includes the making of your piece, its transport from our Parisian workshop, and quality control and preparation by CLÉCLÉ.

The carrier's delivery time is then added to this.

At launch, CLÉCLÉ delivers exclusively within mainland France. Deliveries to other European Union countries, the United Kingdom, Switzerland and other international destinations will be offered at a later date.

Mondial Relay — Pick-up point / Locker: €5.90 incl. tax

Colissimo — Home delivery: €8.90 incl. tax

Delivery charges are calculated and displayed directly at checkout, before you confirm your order.

Once your order has shipped, allow for guidance around 2 to 5 business days for France and 3 to 5 business days for the European destinations offered by CLÉCLÉ, depending on the country and delivery method chosen.

These transit times are in addition to any making and preparation time for your piece.

At launch, CLÉCLÉ offers Mondial Relay for delivery to a pick-up point or locker where the service is available, as well as Colissimo for home delivery.

The available delivery methods are shown directly when you order, based on your destination.

No, not for the destinations currently offered by CLÉCLÉ, which are all within the European Union.

As soon as your order's shipping label is generated, you automatically receive an e-mail containing your tracking number and link.

If you have a CLÉCLÉ account, you can also check your order's progress from My Suite.

Yes, as long as the shipping label has not yet been generated.

Contact us promptly at bonjour@clecle.fr with your order number and the new address you'd like.

By default, your order is shipped in a single parcel once all the pieces are available.

You can ask to receive the piece already in stock separately. In that case, the cost of this additional shipment will be at your expense.

Contact us at bonjour@clecle.fr with your order number and a description of the situation.

In the event of damage, please attach photographs of the parcel, its label and the piece if possible, and keep the packaging.

If the parcel shows obvious damage on delivery, you may refuse it.

If your tracking shows the parcel as delivered but you have not received it, CLÉCLÉ will carry out the necessary checks with the carrier.

Yes.

The piece must only have been tried on and returned unworn beyond that fitting, unwashed, unaltered, and free of stains, odours, make-up, hair, damage or any other sign of wear.

Its tags, security ribbon and any accessories must be kept.

We also recommend reusing the original CLÉCLÉ box or, failing that, sufficiently protective packaging.

Any depreciation resulting from handling beyond what is necessary to try on the piece may be taken into account when refunding.

You have 14 calendar days from receipt of your order to notify us of your decision to withdraw.

From that notification, you then have 14 days to ship your return.

From My CLÉCLÉ Suite, open the order concerned and select "Request a return".

If you ordered without creating an account, you can also make your request using your e-mail address and order number.

An acknowledgement will be sent to you, along with the instructions needed to make your return.

A returns form is also included in your parcel to accompany the returned piece.

Yes. For a standard return for a refund, return shipping costs are the customer's responsibility.

In the event of a recognised defect or an error attributable to CLÉCLÉ, the costs needed to handle the piece are covered by the House.

Yes, subject to availability of the fabric and the size you'd like.

The exchange takes the form of returning your first piece, followed by the preparation or making of a new piece in the size you'd like.

For your first size change, the cost of the return shipping as well as sending the new size are covered by CLÉCLÉ.

If the new size needs to be made to order, its usual making and preparation time applies.

The refund is issued no later than 14 days after your withdrawal request. CLÉCLÉ may, however, defer the refund until it receives the returned piece or proof of its shipment.

When an entire order is returned under the right of withdrawal, the costs corresponding to the original standard delivery method are also refunded.

After CLÉCLÉ issues the refund, a few additional days may be needed before the amount appears on your account, depending on your bank.

If part of your order was paid with a gift e-card, the corresponding amount is credited back to the gift e-card originally used.

Contact us at bonjour@clecle.fr with your order number and photographs showing the issue.

After review, CLÉCLÉ will favour repairing the piece where possible, in order to help it last. A replacement may then be offered where necessary and possible.

If neither of these solutions can be implemented, a price reduction or a refund may be offered depending on the situation.

Where the defect falls under the statutory guarantee of conformity, this handling comes at no cost to you.

CLÉCLÉ creations are developed from a standard ESMOD size chart, then adapted to the cut and construction of each style.

Take your bust, waist and hip measurements, then compare them with the guide available on the piece's product page.

Sizes XS to XL are offered in the main wardrobe.

Sizes 2XL and 3XL can be made to order.

Pieces are developed from a standardised size chart, but their fit can vary depending on the cut, level of tailoring, construction and fabric used.

We therefore recommend always checking the specific guidance for the style you've chosen.

First check the recommendations on the piece's product page.

If you're still unsure, send us your measurements and the name of the style you'd like so we can advise you before you order.

The guide is accessible from the "Size guide" button on every product page, as well as in the Fitting Room section.

There you'll find measurements, international size conversions, guidance on taking your measurements correctly, and advice specific to each piece.

Yes.

Write to us at bonjour@clecle.fr, via the "Write to us" form, or on WhatsApp, by text message only, at 06 49 50 51 35.

Let us know which piece you're interested in, along with your bust, waist and hip measurements.

The CLÉCLÉ Office usually replies within 24 to 48 business hours.

CLÉCLÉ creations are designed and entirely made in France, with partners selected by the House for their craftsmanship.

The first collection is made in particular with the D'YRSAN workshop in Paris.

CLÉCLÉ's signature buttons are custom-made in France by Crépin Petit.

Yes.

CLÉCLÉ works in small batches and made-to-order production in order to produce as accurately as possible and limit overproduction.

A limited number of pieces may be available immediately at launch. Production then continues made to order for as long as fabric stock allows the edition to continue.

Once the fabric runs out, the edition may come to an end.

Some styles may however be reinterpreted in a future collection with new colours, fabrics or finishes, without necessarily reproducing the previous edition identically.

Yes.

Each piece is given an individual serial number, handwritten on its cardboard tag.

Depending on the creation, CLÉCLÉ selects French or European fabrics as well as textiles from dormant stock, in order to make the most of fabrics that already exist.

Some pieces may also use fabrics such as organic cotton.

Beyond their origin, fabrics are chosen for their quality, drape, structure, colour and how well they suit the intended silhouette.

The full composition is shown on the product page as well as on the composition label sewn inside each piece.

Always check the instructions specific to your style on its product page and on its care label.

Additional advice by fabric and by piece is also available in the Fitting Room section.

We recommend in particular never ironing directly over buttons, trims and delicate finishes.

When a piece or size is not immediately available, it may be offered as a pre-order.

The full amount is charged when you confirm your order, to secure your order, reserve the materials needed and trigger production.

You are then kept informed of its progress by e-mail, and from My CLÉCLÉ Suite if you have an account.

An estimated availability or shipping window is shown on the piece's product page before you buy, and repeated in your order confirmation where applicable.

If the production schedule changes significantly, CLÉCLÉ will give you a new estimate. You can then choose to keep your order or request its cancellation and a refund.

Contact us as soon as possible at bonjour@clecle.fr.

We will do our best to accommodate a change before the various production steps begin.

A delivery address can still be changed as long as the shipping label has not yet been generated.

Yes.

A piece pre-ordered in one of the standard sizes offered benefits from the same return terms as a piece available immediately.

Only pieces made to personal specifications or clearly customised may fall under an exception to the right of withdrawal.

Select "My Suite", then "Create an account". Enter your personal details and choose a secure password.

You can also create your account when placing an order.

Creating an account remains optional in order to place an order.

Select "Forgotten password" from the sign-in page.

A secure reset link will be sent to you by e-mail.

Sign in to My CLÉCLÉ Suite to view your order history and tracking.

If you ordered without creating an account, use the tracking link received by e-mail, or contact us at bonjour@clecle.fr with your name and order number.

Yes.

From My Suite, you can change your personal details, your password and your address book.

You can save several addresses, name them, and choose your billing and delivery addresses separately.

My Suite lets you find your orders and their tracking, download your invoices, save several addresses, manage your return requests and access your wishlist.

It also gives you access to the CLÉCLÉ loyalty programme, so you can track your points, your benefits and your progress.

When you create My CLÉCLÉ Suite without yet having a first delivered and kept order, you are welcomed as a Salon Guest.

Your counter starts at 0 CLÉCLÉ points.

Your first confirmed piece will let you join the circle of Cléclettes.

You automatically become a Cléclette after your first order has been delivered, kept and confirmed at the end of the points confirmation period.

Once this status is obtained, you remain a Cléclette even if some of your points later expire.

Every €1 actually spent on CLÉCLÉ pieces earns 1 CLÉCLÉ point.

Delivery charges, additional fees, refunded amounts and gift e-card purchases do not earn points.

When a gift e-card is used to buy a piece, the points are awarded to the customer making that purchase, to avoid any double counting.

Points first appear as "pending" and become confirmed 21 days after the order is delivered, to allow for a possible return.

They are valid for 24 months from the date they are confirmed.

First order kept: purchase amount in points + 100 points.

Second order kept: purchase amount in points + 150 points.

Third order kept: purchase amount in points + 250 points.

From the fourth order onwards, points correspond to the amount actually spent.

A birthday treat of 50 points may also be awarded when your date of birth has been provided far enough in advance.

Verified attendance at certain CLÉCLÉ events may also earn you extra points.

After your first confirmed order, you become a Cléclette.

At 500 confirmed points, you unlock the First CLÉCLÉ Attention, added to a future order subject to availability and the House's selection.

At 1,000 confirmed points, you gain access to the Workshop Privilege. This additional service will be detailed when it is activated.

At 1,500 confirmed points, you become a Very Important Cléclette.

A Very Important Cléclette, or VIC, enjoys a privileged relationship with the House.

In particular, she can access new launches 24 hours before they open to the public, receive private invitations, enjoy priority service, take part in certain Creative Circle consultations, and access the VIC referral programme.

Certain additional treats and services will be rolled out gradually.

VIC status is automatically obtained from 1,500 confirmed CLÉCLÉ points.

It may also be exceptionally granted by the House to certain founding members, ambassadors, participants in a qualifying event, or people invited by CLÉCLÉ.

Very Important Cléclette status is valid for 24 months from the date it is obtained.

It is renewed for 24 months when at least 750 new confirmed points have been earned during the VIC period.

Without renewal, the customer reverts to Cléclette status while keeping her account, history and any points still valid.

Every Very Important Cléclette with active status receives 3 referral invitations per 12-month period.

Each invitation entitles a new customer to €40 off her first order of at least €350.

The invitation is valid for 30 days, reserved for a new customer, and cannot be used to buy a gift card.

Once the referred customer's order has been delivered, kept and confirmed after the return period, the referrer receives 150 CLÉCLÉ points.

An additional treat may be granted by the House after three successful referrals within the period.

Go to the Gift Counter, select the amount you'd like and add a personal message if you wish.

You can receive the gift e-card at your own e-mail address, send it directly to its recipient, or schedule it to be sent on the date and time of your choice.

You can choose a gift e-card of €50, €100, €250, €500, €1,000, €1,500 or €2,000.

You can also enter a custom amount.

Enter its unique code in the field provided at checkout.

The gift e-card can be used on CLÉCLÉ pieces available immediately as well as on pre-orders.

It cannot be used to pay delivery charges.

Yes.

If your order is less than your card's balance, the remaining amount stays available for a future purchase.

If your order exceeds its balance, you can pay the difference with another payment method accepted on the site.

Several gift e-cards can also be used on the same order.

Go to the Gift Counter, then to the "Check your balance" section.

Enter your gift e-card number to view the remaining available amount.

The CLÉCLÉ gift e-card is valid for 12 months from its date of purchase.

The part of your order paid with a gift e-card is credited back to the card originally used.